Q: I can’t login with my license key

Your license key can only be used once to create your account. If you’re having trouble logging in with your license key, please check the following: <ol> <li>“Already used” error If you see a message saying “Already used”, this means the license key has already been used. Please request a new license key from your teacher.</li> <li>Check the license key details Make sure you’ve entered the license key correctly, including all letters and numbers.</li> <li>You’ve already created an account If you’ve already used the license key to create your account, you do not need to use it again. Simply “Login” using the email address or cellphone number and password you created.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/-/d/2/6/f/d26f09c0441f9800/image_mnpx9i.png" alt="Login Page" />

Q: I don’t have a license key

To create a Yenza account, you will need a license key. <ul> <li>If you have already created an account, simply log back into your account via https://app.yenzacareers.com/login </li> <li>If you don’t have a license key, please ask your teacher or facilitator to issue you with a license key.</li> </ul> Once you receive your license key, create your account by: <ol> <li>Go to https://app.yenzacareers.com</li> <li>Enter your email/phone number and password</li> <li>Click Create Account</li> <li>Enter the OTP</li> <li>Enter your License Key</li> <li>Continue to setup your profile</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/-/d/2/6/f/d26f09c0441f9800/image_1exknap.png" alt="Create your Account (Sign Up)" />

Q: Can I redo my assessment?

You are able to redo your assessments once a year. If it has been a year or more since you last completed your assessments, please ask your teacher or facilitator to contact Yenza regarding resetting assessments. If it has been less than a year, the assessments will remain locked until the annual reset period has passed.

Q: How To_Signup and Login

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Question 1

I can’t login with my license key

Accepted Answer

Your license key can only be used once to create your account. If you’re having trouble logging in with your license key, please check the following:

“Already used” error If you see a message saying “Already used”, this means the license key has already been used. Please request a new license key from your teacher.
Check the license key details Make sure you’ve entered the license key correctly, including all letters and numbers.
You’ve already created an account If you’ve already used the license key to create your account, you do not need to use it again. Simply “Login” using the email address or cellphone number and password you created.

Login Page

Question 2

How do I login?

Accepted Answer

To log in to your Yenza account, go to https://app.yenzacareers.com/login

Enter the email address or cellphone number you used to create your account.
Enter your password.
Click Log in.

Forgot your password?

If you can’t remember your password, click “Forgot password” and follow the steps to receive a password reset link.

Log in and Forgot Password

Question 3

I don’t have a license key

Accepted Answer

To create a Yenza account, you will need a license key.

If you have already created an account, simply log back into your account via https://app.yenzacareers.com/login
If you don’t have a license key, please ask your teacher or facilitator to issue you with a license key.

Once you receive your license key, create your account by:

Go to https://app.yenzacareers.com
Enter your email/phone number and password
Click Create Account
Enter the OTP
Enter your License Key
Continue to setup your profile

Create your Account (Sign Up)

Question 4

Can I redo my assessment?

Accepted Answer

You are able to redo your assessments once a year.

If it has been a year or more since you last completed your assessments, please ask your teacher or facilitator to contact Yenza regarding resetting assessments.

If it has been less than a year, the assessments will remain locked until the annual reset period has passed.

Question 5

How do I choose subjects?

Accepted Answer

| I totally get that picking your subjects can feel like a huge deal. But no worries, we've got your back! Check out our Subject Navigator Tool it's like your trusty guide to help you make those important decisions.

| You can also take a look at the "How-To" video which shows you how to use the Subject Navigator. Goodluck!

Question 6

How To_Signup and Login

Accepted Answer

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