I put a code in previously with my account but it wants a code again

It sounds like you've already created your account using the license key previously. You only need to use the license key once to create your account.

To get back in, you don't need to enter the license key again. Instead:

Go to Log In (not Sign Up)
Enter the email or phone number and password you used when you first created your account - alternatively click on the Clever / Snapplify single sign on if that is what your school uses

If you can't remember which email or phone number you used, ask your teacher to check this on the Admin Dashboard.
If you've forgotten your password, you can reset it using the Reset Password link on the login page — Just make sure you enter your details exactly as you used them when signing up (no typos).

Updated on: 21/05/2026

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