My password isn't working even after being sent the OTP

Here's a few things to check:

1. Make sure you're entering the exact email or phone number you used when creating your account — no typos!
2. If you received the OTP/reset link but the new password isn't working, try waiting a few minutes before attempting again.
3. Check your spam/junk folder if you're using email, to make sure you're using the most recent reset link.
4. Avoid clicking "Forgot your password" multiple times in quick succession — wait a few minutes between attempts.

If none of the above works, it's possible the email or phone number you're entering doesn't match your account. In that case, ask your teacher to check your account details on the Admin Dashboard.

Updated on: 21/05/2026